June 7, 2021
To drive speed to therapy, reduce financial burdens and empower patient engagement, a Patient Support Services Call Center provides myriad support services that stakeholders depend upon. For pharmaceutical manufacturers, these services have gone from “nice to have” to “must-have,” driven by the growth of specialty pharmaceuticals. The complexity of treatment, advances in genetic and diagnostic testing and the high cost of specialty products require highly trained personnel, operation efficiencies and the flexibility to scale in lock-step with a product’s life-cycle stage or market conditions.