Melissa joined Labcorp in April of 2024 as the Quality Director of the West Division. After serving as a Medical Lab Technician in the U.S. Navy, she spent over 20 years in pharmaceutical, medical device, and biologics manufacturing. She has a wide variety of experience, having worked in laboratory, individual contributor, management, and leadership roles across Quality Control and Quality Assurance functions. She also has experience with Lean Enterprise, participating in and facilitating methodologies such as kaizen, kanban, and 5S. Melissa believes that Quality should be considered an internal customer service role and that Quality members should strive to be an enthusiastic resource to all members of the business, helping to facilitate improvements whenever possible.